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10-Step Anti-Stress Campaign

Booklet and Leader’s Guide

Each pack includes 10 booklets and one leader’s guide. $42.95. Table of Contents Booklet Sample Leader’s Guide Sample Healthcare Edition Order Now

Even the most experienced customer service rep can lose his or her composure when faced with a customer who’s making unreasonable demands. The customer, who is frustrated and angry, takes his first (and most heated) shot at your frontline rep. Having to deal with these difficult customers can cause your reps’ stress levels to skyrocket — and productivity to plummet.

Help your reps manage stress with the 10-Step Anti-Stress Campaign. The result will be higher job satisfaction, healthier employees, and happier customers.

This hands-on guide includes a worksheet to help your reps identify the things that cause them the most stress in their lives. Strategies for accepting the stressors they can’t change and for creating a personal action plan to change those things that they can. The guide also includes time management strategies, stress reduction exercises, techniques for creating “worry time,” and more.

To learn more about the 10-Step Anti-Stress Campaign, you may read the sample section, Write an action plan for the stressors you can change. You’ll see just how much useful, skill-building information is packed into a brief half page of this practical guide.

The 10-Step Anti-Stress Campaign is provided in packages of 10. You’ll have a copy for each of your reps so that everyone benefits from its powerful message.

Leader’s Guide

To help you get the most from your training materials, you’ll also receive a copy of the Leader’s Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques to keep the message fresh long after the booklets have been distributed. Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips and more. To learn more about the Leader’s Guide, you may read the sample section, Group Problem Solving.

Table of Contents

Introduction	Manage stress for a happier, healthier life
Step 1:	Identify your main stressors
Step 2:	Learn to manage what you can’t change
Step 3:	Write an action plan for the stressors you can change
Step 4:	Define your organization’s expectations
Step 5:	Don’t gripe!
Step 6:	Manage your time
Step 7:	Clear the clutter
Step 8:	Address the physical causes of stress
Step 9:	Beat stress with breathing and relaxation techniques
Step 10:	Use humor to lighten your day
Worksheet:	Personal stress level chart
Worksheet:	Personal stressors chart

Your Guarantee of Satisfaction

10-Step Anti-Stress Campaign is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your copies within 30 days for a full refund.

About the Publisher

10-Step Anti-Stress Campaign is published by the Customer Service Group.

The Customer Service Group provides management and training materials through its newsletters, The Customer Communicator and Customer Service Newsletter, books, and Customer Service Week support materials.

 

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