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10-Step Guide to Career Management

5-1/2" x 8-1/2", softcover, 11 pages, 10 copies per pack, $42.95. Table of Contents Sample Section Order Now

Customer service isn’t just a job. For many it is a rewarding life-long career with the possibility of advancing from the frontlines right up to management. But getting there takes time, effort, and a winning service attitude.

Now, you can help your reps develop the skills and work attitudes they need to excel as frontline reps and to advance to senior rep, team leader or beyond.

This hands-on guide includes a quiz to help reps evaluate their current skills and provides 10 proven strategies for developing positive, career-building interpersonal skills and work attitudes.

To learn more about the 10-Step Guide to Career Management, you may read the sample section, Step 4: Learn to Accept Criticism. You’ll see just how much useful, skill-building information is packed into a brief half page of this practical guide.

The 10-Step Guide to Career Management is provided in packages of 10. You’ll have a copy for each of your reps so that everyone benefits from its powerful message.

Give your reps the professional edge they need to succeed with the 10-Step Guide to Career Management.

Table of Contents

Step 1:	Perform a regular self-assessment
Step 2:	Develop your communication skills
Step 3:	Take responsibility for the consequences of your actions
Step 4:	Learn to accept criticism
Step 5:	Become a team player
Step 6:	Exert a positive influence
Step 7:	Defuse conflicts
Step 8:	Motivate others
Step 9:	Become a “learning individual”
Step 10:	Set leadership goals for yourself

Your Guarantee of Satisfaction

The10-Step Guide to Career Management is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your copies within 30 days for a full refund.

About the Publisher

The 10-Step Guide to Career Management is published by the Customer Service Group.

The Customer Service Group provides management and training materials through its newsletters, The Customer Communicator and Customer Service Newsletter, books, and Customer Service Week support materials.

 

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