The Customer Service Group provides tools for customer service training and motivation across all industries.
• Tools for frontline training and motivation. The Customer Service Group provides everything you need to train and motivate frontline customer service representatives including self-study and classroom training materials, and tools to recognize loyalty and reward excellence.
Central to this work is the development of the nationally recognized event, Customer Service Week. The leading reward and recognition program in the industry, Customer Service Week is now celebrated in over 40 countries. The event boasts its own dedicated website and enewsletter at CSWeek.com.
• Tools for management excellence. The Customer Service Group provides supervisors, managers, and directors with a range of tools to manage their service operations and lead their teams.
• Tools for healthcare providers.The Customer Service Groups healthcare materials provide the tools to train and motivate clinical and office staff to provide the level of service that patients demand.
The Customer Service Group was founded as the Customer Service Institute by Warren Blanding. Mr. Blanding was also a founding member of the International Customer Service Association (ICSA) and was a frequent speaker at its early conferences and seminars as well as author of the landmark publication Customer Service Operations: The Complete Guide.