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10-Step Anti-Stress Campaign

5-1/2" x 8-1/2", softcover, 8 pages, 10 copies per pack, $24.95. Table of Contents Sample Section Order Now

Even the most experienced customer service rep can lose his or her composure when faced with a customer who’s making unreasonable demands. The customer, who is frustrated and angry, takes his first (and most heated) shot at your frontline rep. Having to deal with these difficult customers can cause your reps’ stress levels to skyrocket — and productivity to plummet.

Help your reps manage stress with the 10-Step Anti-Stress Campaign.

By following these 10 simple steps, your reps will learn how to maintain a healthy level of work-related stress. The result will be higher job satisfaction, healthier employees and happier customers.

This hands-on guide includes a worksheet to help your reps identify the things that cause them the most stress in their lives. Strategies for accepting the stressors they can’t change and for creating a personal ‘action plan’ to change those things that they can. The guide also includes time management strategies, stress reduction exercises, techniques for creating ‘worry time’ and more.

To learn more about the 10-Step Anti-Stress Campaign, you may read the sample section, Step 3: Write an action plan for the stressors you can change. You’ll see just how much useful, skill-building information is packed into a brief half-page of this practical guide.

The 10-Step Anti-Stress Campaign is provided in packages of 10. You’ll have a copy for each of your reps so that everyone benefits from its powerful message.

Table of Contents

Step 1:	Identify your main stressors
Step 2:	Learn to live with your unchangeable stressors
Step 3:	Write an action plan for the stressors you can change
Step 4:	Define your management’s expectations
Step 5:	Don’t gripe!
Step 6:	Organize your time: set priorities
Step 7:	Develop standard responses to repetitive situations
Step 8:	Work on the physical causes of stress
Step 9:	Beat stress at your desk with breathing and relaxation techniques
Step 10:	Keep stress in its place
Worksheet:	Identify your stressors
Worksheet:	Determine your current stress level

Your Guarantee of Satisfaction

10-Step Anti-Stress Campaign is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your copies within 30 days for a full refund.

About the Publisher

10-Step Anti-Stress Campaign is published by the Customer Service Group.

The Customer Service Group provides management and training materials through its newsletters, The Customer Communicator and Customer Service Newsletter, books, and Customer Service Week support materials.

 

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