Frontline Reps
Skill Training Guides
10-Step Anti-Stress Campaign
10-Step Anti-Stress Campaign Leaders Guide
10-Step Anti-Stress Campaign
To help you get the most from your training materials, youll also receive a copy of the Leaders Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques to keep the message fresh long after the booklets have been distributed. Best of all, you dont have to be a professional trainer to use the program because the Leaders Guide includes discussion topics, activities, trainers tips and more.
To learn more about the Leaders Guide, you may read the sample section below.
Activity 1: Group problem solving.
Every organization is unique and has its own set of challenges that staff routinely bump up against. Often these add to the stress and anxiety of service staff. As a group, work to identify and solve some of these challenges.
In the booklet, readers are asked to list three things that routinely cause them stress at work. It might be anything from rush orders at the end of the shift, to coworkers returning late from breaks, to reports from another department that are incomplete.
Ask each team member to share their list with the group. Next, analyze and categorize the types of stress-producers your staff is encountering. As we say in the guide, there will be some stressors that cannot be changed, but there will be some that can be changed.
Select a small group of stressors and assemble a team to provide recommendations for improvement.
In addition to removing a stressor, this activity will help build teamwork, identify potential leaders, and provide a rewarding break from regular duties.



