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Contributing to a Positive Workplace

Contributing to a Positive Workplace

To help you get the most from your training materials, you’ll receive a copy of the Leader’s Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet. Plus techniques to keep the message fresh long after the booklets have been distributed.

Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips, and more.

Read the sample below to see how much useful information is packed into a brief section of this guide.


The central message of the frontline training guide, Contributing to a Positive Workplace is that each individual has the ability, and the responsibility, to make the workplace more positive.

As a manager, you’ll see the benefits in improved teamwork and cooperation, which leads to a happier, healthier staff and more satisfied and loyal customers. It’s a positive cycle, which should be nurtured in every service setting.

The guide draws on some of the best advice from nine service experts. They speak directly to reps through a range of ideas and styles, and we hope that they will reach everyone on your team. You can also support their messages with some simple group discussions and ongoing activities, which follow.

Activity 1: Step by Step

One useful approach is to organize five 15-minute training sessions at which you will discuss three of the topics covered in the booklet. For example, at your first session, you would cover: Being fully present in the job, Preventing others from draining your positive energy, and Avoiding toxic talk.

Summarize each piece of advice, then open the floor for discussion. Useful questions include:

  • How does being fully present in the job help our company?
  • How does being fully present in the job help coworkers?
  • How does being fully present in the job help each of us individually?

These questions apply equally well to each of the topics covered in the guide. You will, however, have to be prepared with your own examples so that you can guide the conversation if it wanders or becomes unfocused.


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