Management Excellence Newsletter
Sample Articles
Customer Service Newsletter brings you proven strategies for managing people, technology and processes in the customer service center.
You’ll learn how seasoned managers and top consultants are solving tough problems such as keeping frontline staff motivated and productive, using technology to free agents for the most complex issues, and driving customer feedback throughout their operations for improved customer service, loyalty and retention.
If you would like to receive future articles and the monthly Customer Service Newsletter on a regular basis, we invite you to subscribe today.
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2010: More of the same, or a glimmer of hope for customer service? |
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Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.customerservicegroup.com
Email: info@customerservicegroup.com
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