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Customer Service Newsletter brings you proven strategies for managing people, technology and processes in the customer service center.

You’ll learn how seasoned managers and top consultants are solving tough problems such as keeping frontline staff motivated and productive, using technology to free agents for the most complex issues, and driving customer feedback throughout their operations for improved customer service, loyalty and retention.

If you would like to receive future articles and the monthly Customer Service Newsletter on a regular basis, we invite you to subscribe today.

 

	Could your reps use a “quiet room”?
	Hiring and quality assurance boost LifeLock customers’ experience
	Tomorrow’s call center will integrate proactive calls, mobile technology, and social media
	IBBS shortens its average handle time by looking at “moments of truth”

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