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Customer Service Newsletter brings you proven strategies for managing people, technology and processes in the customer service center.

You’ll learn how seasoned managers and top consultants are solving tough problems such as keeping frontline staff motivated and productive, using technology to free agents for the most complex issues, and driving customer feedback throughout their operations for improved customer service, loyalty and retention.

If you would like to receive future articles and the monthly Customer Service Newsletter on a regular basis, we invite you to subscribe today.

 

	People issues will dominate the attention of customer service managers in 2008
	Train all your customer service supervisors to be more effective leaders
	Insurance company provides smooth transition to online service
	What are you doing to retain service reps?

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