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Annual Customer Service Trends Report

Customer Service NewsletterEach year in the January issue of Customer Service Newsletter, editor Bill Keenan speaks with a wide range of experts to see what the New Year holds.

You may read the full report below.

It is also the perfect time to join us as a regular reader of Customer Service Newsletter.

And, when you subscribe by January 29, you may take advantage of a special introductory offer and save $30 off the regular subscription price — this is our lowest price of the year. You’ll receive:

  • A full year of Customer Service Newsletter. Each month, in a quick-reading format, Customer Service Newsletter brings you proven strategies and thoughtful insights into improving your customer service operations.
  • Salary and Benchmarking Survey Results. The guide provides industry data on customer service salaries and incentives, and on key performance indicators such as wait time, length of call, first-call resolution, call abandonment, occupation rates, and more. Sold separately for $49.95, the guide is free with your new subscription to Customer Service Newsletter.
  • Web Extras. Each issue of Customer Service Newsletter includes links to valuable background material, additional information, and related resources at the newsletter website.

Read the full report

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