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Customer Service Answer Guide

To help you get the most from your training materials, you’ll also receive a copy of the Leader’s Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques to keep the message fresh long after the booklets have been distributed. Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips and more.

To learn more about the Leader’s Guide, you may read the sample section below.

Healthy Lifestyles

Several of the questions and answers in the guide focus on a healthy lifestyle and its role in making a positive impression, dealing with stress and maintaining high energy levels. Many people don’t recognize this powerful connection, so it is often worth spending some additional time reviewing this advice. In particular:

• Leave your workstation at breaktime
• Stay organized
• Get plenty of rest
• Choose healthy snacks
• Exercise or stretch every day
• Think positively
• Remind yourself that you are a professional.

A related activity is creation of a life-style group for your service center. This team is often made up of frontline reps and can become a coveted assignment. The life-style group may be responsible for the following types of activities:

• Keeping the breakroom filled with healthy snacks.
• Providing educational materials on the benefits of exercise and proper nutrition.
• Hosting training sessions in yoga and other stress reduction techniques.
• Organizing healthful break activities such as walking groups.

Often, the human resources department is able to provide support for these activities.

 

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