Customer Service Group

For more than 40 years, the Customer Service Group has helped managers increase morale and motivation, improve service quality, and boost customer satisfaction, loyalty and retention.

Customer Service Training

Monthly Training Newsletter
Improve skills, morale and motivation with the only training publication written expressly for frontline staff.

Service Skill Training Guides
Focus on the skills your staff needs today with brief, information-packed training guides.

Skill Training Videos
Gather the team to view skill-building and motivating training videos.

Rewards & Recognition

Thank You Kit / On-The-Spot Recognition
Recognize, reward and motivate with this complete, easy-to-use kit.

Customer Service Week Celebrations
Boost morale, motivation and teamwork with this international event.

Spotlight Award
Honor a frontline rep with recognition in this special program.

Management Excellence

Monthly Operations Newsletter
Reports on practical techniques and tactics for improving customer service.

Free E-Newsletter
Provides the same high-quality management information as our print newsletter in a brief email format.

Manager’s Bookshelf
Highly focused books on improving service through effective staffing and operations management.

Healthcare Division

Healthcare Training Guides, Videos, Employee Recognition
Everyone who interacts with patients, either in-person or over the phone is in the position to give their organization a competitive edge. But to do this they must be well trained, thoroughly professional, and highly motivated. Our training and motivation materials show the way.