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Customer Service Group

The Customer Service Group provides tools and resources for improving service delivery across all channels. Our resources include self-study and classroom-style training materials for frontline reps, tools to recognize loyalty and reward excellence, and management-level news, information, and insights on best practices in customer service management across all industries.

Customer Service Training

Improve skills, morale, and motivation to make every customer service experience the best it can be.

Monthly newsletter

Training guides for self-study or classroom setting

Videos and DVDs

Exclusively for healthcare

Rewards & Recognition

Recognize, reward, and motivate with these ready-to-use tools.

On-the-spot recognition kit

Customer Service Week celebrations

Spotlight awards

Management Excellence

Enhance operations with management-level news, information, and insights.

Monthly newsletter

Free e-newsletter

Books and reports