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Award and Recognition Programs
Self Paced Training and Certification Programs
National Associations
Survey Tools and Resources

Award and Recognition Programs

Thank-You Kit — A complete on-the-spot recognition program created expressly for frontline reps.

Customer Service Week — Annual (first full week in October) recognition event for frontline customer service representatives.

Frontline Spotlight Award — Recognizes frontline reps in all industries for their outstanding commitment to customer service.
(Open to all.)

Government Customer Support Excellence Awards — Recognizes public sector help desks, call centers, and/or other customer portals which excel in: teamwork, technical excellence, or customer focus to produce exemplary customer support and high customer satisfaction.
(Open to all.)

International Customer Service Professionals — Recognizes service champions and teams located within the Asia-Pacific region.
(Open to members only.)

Malcolm Baldrige Awards — Recognizes performance excellence across an entire organization, customer service and satisfaction are key components of the award.
(Open to all.)

Technology Services Industry Association — Recognizes individuals and organizations involved in providing technical support services.
(Open to members only.)

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Self Paced Training and Certification Programs

British Columbia Institute of Technology
Call Center Industry Advisory Council
Customer Care Institute
Customer Service Group
Faulkner State (Alabama)
Government Training Institute
Help Desk Institute
National Retail Federation
South Texas College
Virginia Tech

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National Associations

American Teleservices Association
Association of Support Professionals
Call Center Network Group
Customer Service and Support Professionals
Help Desk Institute
International Customer Service Association
Technology Services Industry Association
Society of Consumer Affairs Professionals

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Survey Tools and Resources

Guide to Customer Surveys — Step-by-step guide to creating effective surveys, includes 34 real-world samples
Listening to the Voice of the Customer — How-to manual on the design, implementation and analysis of a customer satisfaction measurement program
SurveyMonkey.com — Online survey tool
Zoomerang — Online survey tool

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Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CustomerServiceGroup.com
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