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Press Releases

Use Storytelling to Improve Service
May 18, 2017

Mastering Old School Basics
May 4, 2017

Keep Workplace Conflict in Check
April 20, 2017

Focus on Written Communication
April 6, 2017

Working Well with Other Departments
March 23, 2017

Improve Vocal Skills to Improve Customer Service
March 9, 2017

Should You Offer "Extras" to Unhappy Customers?
February 23, 2017

How to Deliver Bad News to Customers
February 9, 2017

Customer Service Reps Become "Listening Posts"
January 27, 2017

Preparing for Customer Service in the New Year
January 11, 2017

Try a "Relaxation Response" in the Service Center
December 8, 2016

Is Your Service Team Wowing Customers?
November 22, 2016

Enhance Teamwork in the Service Center
June 2, 2016

Bring Story-Telling into the Service Center
May 20, 2016

Help Your Customer Service Staff Get Past "WHYB"
May 5, 2016

Invite Laughter into the Service Center
April 22, 2016

Making A Positive Impression on Customers
April 7, 2016

Breaking Bad Service Habits
March 24, 2016

Help Your Service Team "Lean In" to Customer Criticism
March 10, 2016

Bring Your Most Positive Self to Work
February 25, 2016

Award Winning Rep Shares Tips
February 11, 2016

An Easy Way to Improve Voice Quality
January 28, 2016

Ask the Extra Question
January 14, 2016

Listening Tips — The Three Ss
December 23, 2015

Create a Motivation Bank
December 10, 2015

Use the "Six-most" system
November 25, 2015

What customer service skills will be needed in the future?
October 29, 2015

Avoid These Bad Service Habits
October 15, 2015

Restoring Civility to Customer Service
August 6, 2015

Anyone Can Be a Customer Service Hero
July 24, 2015

"CATER" to the Customer
July 10, 2015

Don’t Let Stress Affect Performance
June 25, 2015

Dealing with Cranky Customers
June 1, 2015

Keeping Basic Phone Skills Sharp
May 14, 2015

Watch What You Say
April 29, 2015

Award-Winning Rep Heads Off Disaster
April 14, 2015

Use "Sprinkles" to Keep Customers Loyal
March 31, 2015

Introduce Humor in the Customer Service Center
March 17, 2015

Create a No Complaining Culture in the Service Department
March 3, 2015

Email Response Time Matters
February 24, 2015

How to Avoid Saying “No” to a Customer
February 10, 2015

Gratitude in the Workplace
January 27, 2015

Meeting Customers’ Unspoken Needs
January 13, 2015

Mentoring in the Service Center
December 15, 2014

Award Winning Reps Share Success Stories
October 30, 2014

Keeping Your Service Team Engaged
October 16, 2014

Developing an Enthusiastic Team
September 4, 2014

To boost energy, get up from your desk for “microbursts” of activity
August 21, 2014

Focus on First and Last Impressions
August 7, 2014

Eliminate Negativity in the Service Center
July 24, 2014

Set Goals for the Second Half of the Year
July 11, 2014

Building Rapport with Customers
June 26, 2014

Amaze Your Customers
June 16, 2014

May is International Civility Awareness Month
May 16, 2014

Increase Personal Accountability in the Service Center
May 2, 2014

Aligning Service Technology with Customer Expectations
April 17, 2014

Get the most value from coaching efforts
April 4, 2014

Do Part-Time Reps Make Sense For Your Service Center
March 21, 2014

Universal Reps Reduce Headcount, Improve Service
March 6, 2014

Six Steps to Make Your Staff More Accountable
February 20, 2014

Build a Culture of Trust in the Service Department
February 6, 2014

The Customer Service Center in 2014
January 23, 2014

Training Efforts Lead to Award-Winning Service
December 19, 2013

Gathering Customer Feedback
December 6, 2013

Great Environment Keeps Turnover Low
November 21, 2013

RV Tour Helps Company Connect With Customers
October 25, 2013

Low-cost or no-cost ways to recognize employees
September 27, 2013

Best Practices for Small Service Centers
August 9, 2013

Dealing with Negative Online Posts
July 26, 2013

Answer Customers’ Questions Before They Ask
July 12, 2013

Customer service and social media
June 6, 2013

Finding the right balance for call center metrics
May 16, 2013

Survey Program Engages Customers
May 6, 2013

Low-Cost Customer Service Training that Pays Off
April 29, 2013

Take Ownership of Customer Service Touch Points
April 4, 2013

Customer Service Technologies for Everyone
March 22, 2013

To Create a Positive Experience, Customer Service Reps Shouldn't Forget Customers' Emotional Needs
March 11, 2013

Sharing Service Standards with Staff and Customers
February 21, 2013

Best Books of 2012 Offer Customer Service Strategies and Tactics
February 8, 2013

Customer Service Centers Need to Get Back to Basics
January 25, 2013

Recognize and Reward Customer Service Reps on a Budget
December 27, 2012

To Empathize with Customers, Frontline Reps Must Have "Relatable Experiences"
December 14, 2012

Turn Your Customer Surveys Upside Down
November 30, 2012

Managing the Customer Service Center with Trust
November 7, 2012

Hershey Entertainment & Resorts Commits to First-Call Resolution
October 5, 2012

Customer Service Departments use Rewards and Recognition to Supplement Salaries
September 24, 2012

Customer Service Compensation is Still Subject to Budget-Related Belt-Tightening
September 10, 2012

Survey Data Reveals Customer Service Center are Embracing Low-Cost Performance Awards
August 24, 2012

Use Exit Interviews to Improve Hiring
August 10, 2012

Create Spirit in the Customer Service Department or Call Center with "Team Think"
August 2, 2012

Making the Customer Service Job More Rewarding
June 28, 2012

Understanding Customers to Serve them Better
May 22, 2012

Pitney Bowes Uses Speech Analytics to Improve Service Quality
May 9, 2012

Empowering Frontline Customer Service Staff Brings Rewards to Customers and Reps Alike
April 25, 2012

OnStar Maintains Service Quality Through Outsourced Call Centers
April 10, 2012

How to Provide Uncommon Customer Service
March 22, 2012

The Key to Customer Service Hiring is Challenging the Candidate
March 8, 2012

Tips on Rewarding Frontline Customer Service Staff
February 23, 2012

At Philadelphia Insurance Companies, Top Executives are now Making Customer Service Calls
February 2, 2012

Customer Service Buzzwords to be Listening for in 2012
January 19, 2012

2012 Trends and Challenges in Customer Service
January 4, 2012

 

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