Home    Press Releases  

Press Releases

At Philadelphia Insurance Companies, Top Executives are now Making Customer Service Calls
February 2, 2012

Customer Service Buzzwords to be Listening for in 2012
January 19, 2012

2012 Trends and Challenges in Customer Service
January 4, 2012

What Management Style Works Best in the Customer Service Center?
December 20, 2011

Could Your Reps Use a "Quiet Room?"
December 6, 2011

Finding the Perfect Customer Service Rep Means Knowing Exactly What Skills and Abilities You Need
November 22, 2011

Exit Interviews Can Help to Reduce Turnover and Improve Customer Service Operations
November 10, 2011

Pulling the Plug on an Interactive Voice Response System
October 28, 2011

Building a Customer-Centric Workforce
October 14, 2011

Social Media Provides New Opportunities for Customer Service Reps
July 29, 2011

Use Cycles of Service to Cut Call Handle Time
July 14, 2011

Identifying and Grooming the Next Generation of Customer Service Managers
June 30, 2011

Amazing Customer Service is Within Reach of Every Organization
June 16, 2011

Constant Contact uses Social Media to Provide Exceptional Customer Service
June 2, 2011

Make Customer Service Skills Training Stick
May 20, 2011

Improving Customer Service Staff Engagement
May 6, 2011

Strategies for Monitoring and Managing Customer Experiences Online
April 25, 2011

Build Credibility and Trust with Frontline Customer Service Reps
March 25, 2011

Four Steps to More Proactive Customer Service
March 8, 2011

Recruiting Staff Through Social Media
February 25, 2011

Best Customer Service Books of the Year
February 14, 2011

Keep Negativity Out of Customer Service
January 27, 2011

Keep Performance Appraisals Positive, Even When They're Negative
December 29, 2010

2011 Forecast: Still Some Bumps in the Road Ahead for Customer Service
December 28, 2010

Handling Staff Complaints: Keep Small Issues in Their Place
December 16, 2010

Reward and Recognition Programs for Customer Service Reps Needn't Be Expensive
December 2, 2010

The Value of Giving Feedback in the Customer Service Center
November 18, 2010

Dealing with Social Media in the Customer Service Center: Stopping Complaints in Their Tracks
November 4, 2010

Coping with Rude Customers
October 25, 2010

What's Working in Recognition, Awards and Incentives
October 7, 2010

SafeLite AutoGlass Keeps Reps Motivated and Customers Satisfied with Recognition Program
September 9, 2010

How Do You Motivate Your Frontline Service Staff?
August 25, 2010

Boost Customer Loyalty by Becoming More Proactive
August 12, 2010

Customer Service Reps Learn to Love Web Chat
July 29, 2010

You Can't Hear the Customer if You Aren't Listening
July 27, 2010

Explaining Service Failures Can Save Organizations Time and Money
July 15, 2010

Does Your Service Language Meet Customers' Needs? Try the Mama Test
July 1, 2010

Using the "Voice of the Customer" to Drive Customer Service Improvements
June 17, 2010

Becoming More Risk Tolerant Can Improve Service Performance
June 4, 2010

Focus on Employee Morale Is Especially Important During Difficult Times
May 20, 2010

Mission Statements Help Customer Service Staff Move in Right Direction
April 22, 2010

Use Recognition and Rewards to Improve Customer Service Reps' Performance
April 9, 2010

Is Self-Service the Future of Customer Service?
March 26, 2010

Customer Service Reps Do It All
March 11, 2010

Preventing Turnover in the Customer Service Department
February 25, 2010

To Improve Morale in the Customer Service Center - Get Moving
February 11, 2010

First-call Resolution is Key to Award Winning Customer Service Rep's Success
February 1, 2010

Celebrations Boost Customer Service Representative Morale and Motivation
January 29, 2010

Customer Service Buzz Words to Watch for in 2010
January 14, 2010

More Demanding Customers and Reduced Customer Service Staff: Recipe for Disaster in 2010
January 8, 2010

Customer Feedback Dos and Don'ts
December 17, 2009

Award-Winning Customer Service Rep Says Never Take the Customer for Granted
December 9, 2009

Are You Making These Recognition Mistakes?
December 3, 2009

Are Your Service Reps Ready to Supervise?
November 20, 2009

Is Your Service Center Ready for Swine Flu?
November 9, 2009

Call for Entries: Recognize and Reward a Frontline Customer Service Provider with a Spotlight Award
October 23, 2009

Low-cost Ways to Recognize and Reward Customer Service Reps
October 23, 2009

First Call Resolution is Key to Utility Company's Customer Service Success
October 9, 2009

Award-Winning Customer Service Rep Says Teamwork is Key
September 24, 2009

eHarmony Matches Reps to Training
August 27, 2009

Keep Morale High in Tough Times
August 13, 2009

Reengage and Motivate Your Employees
July 30, 2009

Are Your Reps Customer Focused?
July 17, 2009

Working with Home-Based Service Agents
July 2, 2009

Difficult Conversations with Customers
June 4, 2009

Turn Your Service Reps into MaxPerformers
May 21, 2009

Why Benchmarking Matters
May 7, 2009

A New Mindset for Frontline Reps
April 23, 2009

Leading in Trying Times
April 9, 2009

Add On-the-spot Recognition To Your Motivational Tool Kit
March 31, 2009

Quality Assurance Program Contributes to 93% Customer Retention
February 5, 2009