The Telephone Connection
17-minute DVD. $189
39-page study guide.
This fast-paced and engaging video covers the core skills needed to work with customers over the phone.
It shows traditional and non-traditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers — even if they are internal customers.
The hosts guide viewers through the following important telephone service skills:
Customer Service: The Telephone Connection provides a perfect refresher for experienced frontline reps and a strong grounding in the basics for new staff members.
Courtesy applies throughout the call.
Product and system knowledge are essential.
A simple method for handling complaints.
This 39-page guide covers the information presented in the course, and includes a quiz, certificate of completion, and more.
To learn more about the Study Guide, you may read the sample section, Telephone Courtesy. Youll see just how useful the study guide is for your team.
Your Guarantee of Satisfaction
Customer Service: The Telephone Connection is guaranteed. We want you to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return it within 30 days for a full refund.