Skill Training DVDs

Gather your team for a skill-building and motivating training session featuring these information-packed DVDs. Make it a celebration with popcorn in our movie-time bags.

Choose the topics you’re interested in then click the links for more detailed information and online previews.

Customer Service: The Telephone Connection
This fast-paced and engaging video covers the core skills needed to work with customers over the phone.
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Dealing with the Irate Customer
The guidelines presented in this training DVD will help your frontline reps calm angry customers and maintain control of customer interactions.
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Listening Under Pressure
Learn how three listening techniques can be used alone or together to help reps soothe angry customers; get the information they need; and keep their focus in spite of interruptions.
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Professional Email Etiquette
Help your staff avoid embarrassing errors and make a positive impression with every email they send.
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Resisting the Flu
You can reduce infection rates in your service center by training employees to follow a few simple habits that stop them from spreading sickness to their coworkers — and help them avoid getting sick in the first place.
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Wednesday’s Touch: Empathy and understanding in customer service
Remind your staff of the importance of their work and the value of building relationships with customers, clients and patients.
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Popcorn Bags
Make your video-training sessions a celebration. Serve popcorn in our movie-time bags.
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