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Effective Email Communication

Booklet, Leader’s Guide, Quiz, and Certificates

Effective Email Communication

Each pack includes 10 booklets, one leader’s guide, and online content.

Table of Contents

Booklet Sample

Leader’s Guide Sample




Quick, courteous communication via email can boost productivity and enhance customer relationships, while careless and unprofessional email can frustrate and antagonize customers, coworkers, and others.

Now you can help your staff avoid embarrassing errors, increase efficiency, and make a positive impression with every email they send.

Training Guides

Effective Email Communication’s unique approach shows readers how to transfer their customer service skills and techniques to written text. It’s a practical approach that reinforces basic service skills and teaches email writing skills at the same time.

Readers will find techniques, sample text and examples that they can incorporate into their own email right away.

To learn more, read the sample section, Slow down and read between the lines. You’ll see how much useful, skill-building information is packed into this practical guide.

Effective Email Communication is provided in packages of 10. You’ll have a copy for each of your reps so that everyone benefits from its powerful message. You’ll also receive a leader’s guide and links to download the Quiz and Certificates for your group.

Leader’s Guide

Your leader’s guide will show you how to conduct training exercises based on the material in the student booklets. You’ll receive sample dialog, activities, and tips to engage everyone on your team.

To learn more, read the sample section.

Certificates of Completion

Use these certificates to acknowledge significant learning and development, and to provide motivation to put new skills into action.

Certificates may be downloaded, personalized, and printed.


A brief quiz is included to ensure that students have retained the most important information and are ready to put it into action.

Quizzes may be downloaded, personalized, and printed.

Table of Contents

  1. Making a positive impression
  2. Slow down and read between the lines
  3. Determine whether email is the best way to respond
  4. Use a professional greeting and closing
  5. Keep it brief
  6. Set the right tone
  7. Make your message clear
  8. Keep language differences in mind
  9. Use formatting to make your message easier to read
  10. Use header options wisely
  11. Check your work
  12. Create email templates to answer frequently asked questions
  13. Don’t let your emotions take control
  14. Reply in a timely manner
  15. Understand that delivery is not guaranteed
    Email review checklist

Your Guarantee of Satisfaction

Effective Email Communication is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your materials within 30 days for a full refund.

About the Publisher

The Customer Service Group provides ready-to-use tools for customer service training and frontline motivation including a monthly newsletter, training guides, DVDs, and Customer Service Week celebration materials.


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Customer Service Group
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Website: www.CustomerServiceGroup.com
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