Effective Email Communication
Booklet, Leaders Guide, Quiz, and Certificates
Each pack includes 10 booklets, one leaders guide, and online content.
Quick, courteous communication via email can boost productivity and enhance customer relationships, while careless and unprofessional email can frustrate and antagonize customers, coworkers, and others.
Now you can help your staff avoid embarrassing errors, increase efficiency, and make a positive impression with every email they send.
Effective Email Communications unique approach shows readers how to transfer their customer service skills and techniques to written text. Its a practical approach that reinforces basic service skills and teaches email writing skills at the same time.
Readers will find techniques, sample text and examples that they can incorporate into their own email right away.
To learn more, read the sample section, Slow down and read between the lines. Youll see how much useful, skill-building information is packed into this practical guide.
Effective Email Communication is provided in packages of 10. Youll have a copy for each of your reps so that everyone benefits from its powerful message. Youll also receive a leaders guide and links to download the Quiz and Certificates for your group.
Your leaders guide will show you how to conduct training exercises based on the material in the booklets. Youll receive sample dialog, activities, and tips to engage everyone on your team.
To learn more, read the sample section.
Certificates of Completion
Use these certificates to acknowledge significant learning and development, and to provide motivation to put new skills into action.
Certificates may be downloaded, personalized, and printed. Details will be provided with your booklets.
A brief quiz is included to ensure that students have retained the most important information and are ready to put it into action.
Quizzes may be downloaded, personalized, and printed. Details will be provided with your booklets.
Table of Contents
- Making a positive impression
- Slow down and read between the lines
- Determine whether email is the best way to respond
- Use a professional greeting and closing
- Keep it brief
- Set the right tone
- Make your message clear
- Keep language differences in mind
- Use formatting to make your message easier to read
- Use header options wisely
- Check your work
- Create email templates to answer frequently asked questions
- Dont let your emotions take control
- Reply in a timely manner
- Understand that delivery is not guaranteed
Your Guarantee of Satisfaction
Effective Email Communication is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your materials within 30 days for a full refund.
About the Publisher
The Customer Service Group provides ready-to-use tools for customer service training and frontline motivation including a monthly newsletter, training guides, DVDs, and Customer Service Week celebration materials.