The Healthcare Professional’s

Communicating with Patients: Improving Satisfaction and Outcomes

5-1/2" x 8-1/2", softcover, 11 pages, 5 copies per pack, PLUS Leader’s Guide. $32.95. Table of Contents Leader’s Guide Sample Section Order Now

Time pressures and other stressors can interfere with the ability of clinical and non-clinical staff to communicate with patients in ways that make them feel respected, cared for, and valued.

With the right training, your staff can improve their communication skills to ensure the highest level of patient satisfaction and the best possible clinical outcomes.

In the new training guide, Communicating with Patients, your staff will learn why good communication is a skill that can never be taken for granted, the important role of listening in good communication, specific strategies to avoid confusion and encourage two-way communication with patients, appropriate ways to express empathy and caring, and more.

To learn more about Communicating with Patients, you may read the sample section, Why good communication matters. You’ll see just how much useful, skill-building information is packed into a brief page of this practical guide.

Communicating with Patients is provided in packages of five. You’ll have a copy for everyone on staff, from receptionists and billing specialists to clinical staff.

Leader’s Guide

To help you get the most from your training program, you’ll also receive a copy of the Leader’s Guide. It will show you how to introduce communication skills to your staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques and refreshers to continue to reinforce the message long after the booklets have been distributed.

Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips and more that you can use to conduct your training like a pro.

Table of Contents