The Healthcare Professional’s

Cultural Competence: Developing and Using Cross-Cultural Communication Skills

5-1/2" x 8-1/2", softcover, 11 pages, 5 copies per pack, PLUS Leader’s Guide. $32.95. Table of Contents Leader’s Guide Sample Section Order Now

Your staff, working with people from a variety of cultures and backgrounds, must be encouraged to embrace diversity, exercise cultural competence, and communicate effectively with each patient, doctor and coworker they encounter.

With the new training guide, Cultural Competence, your staff will learn the importance of good cross-cultural communication, how to hone their communication skills and how to change negative habits into positive behaviors. They will give your organization a competitive edge by being respectful, sensitive to the unique needs of individuals from all cultures, and working toward making all people feel comfortable in your practice or hospital.

To learn more about Cultural Competence, you may read the introduction. You’ll see just how much useful, skill-building information is packed into a brief half page of this practical guide.

Cultural Competence is provided in packages of five. You’ll have a copy for everyone on staff, from receptionists and billing specialists to clinical staff.

Leader’s Guide

To help you get the most from your training program, you’ll also receive a copy of the Leader’s Guide. It will show you how to introduce cross-cultural communication skills to your staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques and refreshers to continue to reinforce the message long after the booklets have been distributed.

Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips and more that you can use to conduct your training like a pro.

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