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Cultural Competence:
Developing and Using Cross-Cultural Communication Skills

Cultural Competence: Developing and Using Cross-Cultural Communication Skills

To help you get the most from your training materials, you’ll receive a copy of the Leader’s Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet. Plus techniques to keep the message fresh long after the booklets have been distributed.

Best of all, you don’t have to be a professional trainer to use the program because the Leader’s Guide includes discussion topics, activities, trainer’s tips, and more.

Read the sample below to see how much useful information is packed into a brief section of this guide.

Activity 3:Down memory lane

This activity is a bit more high risk, but worth the effort if staff members are willing to be introspective. Set aside 15 minutes at a staff meeting and ask each employee to spend five of those minutes writing privately about a time when they felt intolerant, uncomfortable, or threatened during an encounter with an ethnic or racial minority. Ask them to describe the situation, how they remember feeling, what the outcome was, and what they learned about themselves as a result. As the leader, try to offer a scenario of your own as a way to get employees thinking and to create a safe environment for the activity, and be sure to explain at the outset that no one will be expected to share what they write. After everyone has finished writing, pass around a portable shredder and have each person shred their paper as an exercise in ritually laying their biases and prejudices to rest.


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