The Healthcare Professionals
Developing and Using Cross-Cultural Communication Skills
To help you get the most from your training materials, youll receive a copy of the Leaders Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet. Plus techniques to keep the message fresh long after the booklets have been distributed.
Best of all, you dont have to be a professional trainer to use the program because the Leaders Guide includes discussion topics, activities, trainers tips, and more.
Read the sample below to see how much useful information is packed into a brief section of this guide.
Activity 3:Down memory lane
This activity is a bit more high risk, but worth the effort if staff members are willing to be introspective. Set aside 15 minutes at a staff meeting and ask each employee to spend five of those minutes writing privately about a time when they felt intolerant, uncomfortable, or threatened during an encounter with an ethnic or racial minority. Ask them to describe the situation, how they remember feeling, what the outcome was, and what they learned about themselves as a result. As the leader, try to offer a scenario of your own as a way to get employees thinking and to create a safe environment for the activity, and be sure to explain at the outset that no one will be expected to share what they write. After everyone has finished writing, pass around a portable shredder and have each person shred their paper as an exercise in ritually laying their biases and prejudices to rest.