The Customer Service Center in 2014
Industry experts share their predictions for the New Year: Will the call center become outdated?
(Boonton, NJ, January 23, 2014) Customer service managers have a lot to look forward to in 2014. The economy seems to be settling down, even growing for some companies and some industries.
Job markets are showing signs of improvement. Technology is advancing. New customer channels are emerging or are becoming more accepted. More companies are learning how to manage social media.
All of these and other developments amount to the opportunities and challenges that customer service managers will be dealing with in 2014.
And the challenges and changes may be very significant. Shep Hyken, a service consultant and author, believes that the very notion of a call center may come to be outdated in 2014 as a result of technological developments.
In the Janaury issue of Customer Service Newsletter, Shep Hyken, Chip Bell, Renee Evenson, John Goodman, and other service experts share their predictions for the year ahead.
You may read the full report at our website.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.