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Gratitude in the Workplace

Bringing gratitude to work benefits everyone.

(Boonton, NJ, January 27, 2015) — Expressing gratitude can lift other people’s spirits as well as your own, but studies show that people are less likely to express their gratitude at work.

In the January issue of The Customer Communicator newsletter, JoAnna Brandi, a customer service trainer and coach, says it’s time to change that.

She encourages customer service professionals to thank others regularly for their help and support, and to identify and acknowledge coworkers who contribute to creating a positive workplace.

For managers, expressing gratitude is even more important.


About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com


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