An Easy Way to Improve Voice Quality
Try this advice and our Smile While You Dial printables.
(Boonton, NJ, January 28, 2016) "Smile when you dial" is one of the reminders that Adam Toporek, author of Be Your Customer’s Hero, keeps by his phone to remind himself to smile and to keep his voice positive when speaking to a customer.
Others are "Are you smiling?" and "Shoulders back. Smile!" While the reminders are helpful, he says in the January issue of The Customer Communicator that you need to use a few tricks to keep the messages from blending into the background.
Change the messages and their location regularly. Otherwise you will get used to seeing them, and they will lose their impact.
Another technique Toporek uses is to stand up when he is on the phone, as a way to convey energy and emotion. "If I have an important phone call, or I just happen to feel my energy sagging, I stand up," he says. "You’re simply more confident and energetic when standing, and that comes across over the phone."
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For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.