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Best Books of 2012 Offer Customer Service Strategies and Tactics

There are books on management techniques, employee empowerment and engagement,recognition and rewards, dealing with disruptive behavior, service language, maintaining a work/life balance, and a variety of other topics.

(Boonton, NJ, February 8, 2013) — A recent study by the Pew Research Center's Internet & American Life Project found that, overall, book reading was down across the country last year.

The February issue of Customer Service Newsletter aims to change all that. It includes the newsletter's annual listing of the top service books published in 2012. As well as information on how to build teamwork and a shared vision by engaging your service staff in reading a book together.

Whether you choose one of Customer Service Newsletter's top picks or one of your own favorites, it's an idea worth considering.

To see highlights of Customer Service Newsletter top picks for 2012, visit us online at: http://www.CustomerServiceGroup.com/csnsample.php.


About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com


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