Create a No Complaining Culture in the Service Department
Author Jon Gordon offers useful tips to help customer service reps stay motivated and keep a positive attitude on the job.
(Boonton, NJ, March 3, 2015) It can be difficult to maintain a positive attitude when working in customer service.
But it can be done, says Jon Gordon, a motivational consultant and author of The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy.
In the lead article of this months issue of The Customer Communicator, Gordon shares five important strategies for remaining positive.
Strategy number one: Stop complaining.
Complaining about anything — about customers, coworkers, the workload, even the weather — is only going to create an atmosphere of negativity, and that is something that you want to avoid at all costs.
Research shows that complaining in the workplace not only affects the complainer, but it affects coworkers — like second- hand smoke.
What you need to do, says Gordon, is turn the service center into a No Complaining Zone.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.