Introduce Humor in the Customer Service Center
A little laughter will go a long way toward improving morale.
(Boonton, NJ, March 17, 2015) Using humor at work is an excellent way to build teamwork, reduce stress, and even increase productivity.
March is International Mirth Month, which makes it the perfect time to try bringing some humor to your service center.
Mike Kerr, author of You Cant Be Serious! Putting Humor to Work. suggests some easy ideas for injecting humor into the work day:
- Create unique, fun awards, such as: Most creative idea, Best sense of humor, Most succinct memo writer, Nicest smile, Friendliest phone voice, Most likely to be adopted by a customer, etc.
- To loosen up before a team meeting, brainstorm wacky topics, such as 25 uses for a paper clip.
- Rename your meeting room or boardroom something fun and inspiring — Who wants to spend hours in a bored room?
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.