Invite Laughter into the Service Center
From posters to paperclips there are lots of ways to reduce workplace stress with humor.
(Mountain Lakes, NJ, April 22, 2016) — April is also known as National Humor Month, and humor is a great technique for keeping the stress out of the workday. When we laugh, our blood pressure drops and we increase the amount of oxygen in our bodies. It’s also a good way to clear your head and give yourself a mental break.
To bring a little humor into the workplace, Bill Keenan, editor of The Customer Communicator newsletter offers readers 11 suggestions including:
- Lighten up your workstation. Hang posters, cartoons, or signs that will put a smile on your face.
- Create fun awards for your team like: Most Creative Idea, Best Sense of Humor, Nicest Smile, Friendliest Phone Voice, Most Likely to Be Adopted by a Customer, etc.
- To loosen up before a team meeting, try brainstorming wacky topics — like "25 uses for a paper clip."
- Share a story. Customers can be funny; there’s no denying it. And sharing those stories in a respectful way can lighten the mood. Read two of our favorite stories. Details are below.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The group’s materials include The Customer Communicator newsletter, training guides, DVDs, and Customer Service Week celebration materials.