Press Release

Focus on Employee Morale Is Especially Important During Difficult Times

The recent recession reminds service managers that maintaining high levels of employee morale and motivation is vitally important during periods of economic uncertainty and downsizing.

(Boonton, NJ, May 20, 2010) — The biggest lesson that many managers learned from the recent recession, is to focus more attention on staff morale.

That finding emerged from a recent survey conducted by Robert Half Management Resources.

The survey results, which appeared in the May issue of industry publication Customer Service Newsletter, show how participants answered the question "Which one of the following is the greatest lesson you have learned from the recession?"

Executives answered as follows:

Good times or bad, these are important numbers for all service managers to keep in mind.

###

About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com