Press Release

Turn Your Service Reps into MaxPerformers

(Boonton, NJ, May 21, 2009) — Everyday, customer service managers hear they have to do more with less, that in tough economic times they have to get more from employees.

What customer service managers need says Jay Forte, in the May issue of Customer Service Newsletter are "MaxPerformers."

Forte, a performance management consultant and author says that MaxPerformers create opportunities out of daily events; they connect with customers and are passionate about their work.

How does one find them? In the article, Forte provides detailed recommendations for turning employees into MaxPerformers. These include:

• Hire employees who exhibit the right talents for the right role.
• Customize employees' roles around their talents, interests, and values.
• Establish performance expectations so reps can own their performance.
• Spend time with each rep to provide recurring performance feedback.
• Spend time with each rep talking about the future.

About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com