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Lead the Service Team with Humor

Lead the Service Team with Humor

(Mountain Lakes, NJ, June 16, 2017) — Humor can help lighten the load in the typically stressful customer service environment. Author and humor expert Michael Kerr explains why:

"Having a sense of humor," says Kerr, "can help you to physically cope with stress. When we laugh, our blood pressure drops; we increase the amount of oxygen going into our brains, lungs, and blood system; and we reduce stress-inducing chemicals and hormones in our bodies."

When you’re stressed, your brain power diminishes, says Kerr. "You can’t think clearly or access your memory as well. You need to take a break if you want to be able to handle a problem."

Humor gives you that mental break. It can help you to clear your head by giving it what Kerr calls a "mental floss." Humor "cleans out the anxieties and debris that accumulate in your brain when you’re stressed so you can tackle problems ahead with a clear head," he says.

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About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The group’s materials include The Customer Communicator newsletter, training guides, DVDs, and Customer Service Week celebration materials.

Website: http://www.CustomerServiceGroup.com

 

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