Don’t Let Stress Affect Performance
Stress and sleep loss take a toll on frontline staff and their customers.
(Boonton, NJ, June 25, 2015) In a recent survey eighty-five percent of all workers reported that work-related stress is causing them to lose sleep.
The negative impact can be seen in impaired decision-making, illness, frayed nerves, and mistakes, say the report’s authors.
In the June issue of The Customer Communicator newsletter, frontline service reps are encouraged to monitor and manage their stress levels. Three effective techniques according to the survey’s authors are setting clear boundaries between work-life and personal-life, seeking out and taking advantage of stress reduction resources offered within the organization, and taking advantage of scheduled breaks for light physical activity and a change of scenery.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.