Restoring Civility to Customer Service
A civil and respectful workplace is good for customers and for employees.
(Boonton, NJ, August 6, 2015) In a recent survey, seventy percent of respondents said that civility has eroded in the last few years and two-thirds said they think the United States has a significant problem with rudeness.
August is National Win-With-Civility Month, and what better time to focus attention on ensuring that everyone on the service team is treating customers and coworkers with courtesy and respect.
The August issue of The Customer Communicator, the training and motivation publication for service professionals, offered these tips:
- Pay attention to customers and coworkers. Focus on them and listen attentively to what they have to say.
- Greet and acknowledge customers warmly.
- Make sure your conversations involve a back-and-forth dialog and aren’t one-sided.
- Speak with kindness and avoid any trace of sarcasm or condescension.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.