Press Releases

Top Incentive Programs for Customer Contact Professionals Include Customer Service Week

(Boonton, NJ, August 18, 2005) — Annual survey results show that Customer Service Week is a leading form of motivational program for customer contact employees.

Some 68% of participants in the Customer Service Newsletter’s 2004-2005 Salary, Incentives and Benchmarking Survey say they use some sort of incentive program for customer contact employees. The top three types of incentives are:

• Recognition programs
• Merchandise awards or certificates
• Customer Service Week celebrations

Across all types of incentive programs, the average amount of money spent per rep was reported at $600.

Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people on the frontlines of the service revolution. This year Customer Service Week will be celebrated from October 3 - 7. More information on this annual industry event is available at the Customer Service Week website at http://www.CSWeek.com.

Background

The International Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, which is celebrated annually during the first full week in October.

The leading associations in the fields of customer service and support, the International Customer Service Association (ICSA) and the Help Desk Institute (HDI) have joined the Customer Service Group in sponsoring this year’s event.

About Customer Service Group

Customer Service Group has been the Customer Service Week Celebration Source since 1991. Each year, the Group creates a new theme and logo for CS Week and provides information, resources and inspiration to help companies celebrate.

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes “Customer Service Newsletter” and “The Customer Communicator.” More information is available at http://www.CustomerServiceGroup.com.

About International Customer Service Association

International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education, certification and research. More information is available at http://www.icsa.com.

About Help Desk Institute

Help Desk Institute (HDI) is committed to leading and promoting the customer service and technical support industry by empowering its members through industry information, events, online forums, training and certification. More information is available at http://www.thinkhdi.com.