Press Release

How Do You Motivate Your Frontline Customer Service Staff?

New survey data from Customer Service Newsletter shows the preferred motivational methods. Celebrations are up, travel awards are down.

(Boonton, NJ, August 25, 2010) — Once again, Customer Service Week topped the list of tools used to recognize, reward and motivate frontline service staff.

Customer Service Newsletter reports that 63 percent of the companies participating in its 2010 Compensation and Incentive Survey celebrated Customer Service Week.

This year, Gift Cards moved up to share the top spot with Customer Service Week. Here is the complete list:

Customer Service Week (63 percent)
Gift Cards (63 percent)
Traditional Recognition Programs (56 percent)
Peer-to-Peer Recognition Programs (35 percent)
Time-off Awards (34 percent)
Merchandise Awards or Certificates (33 percent)
Small Cash Awards (21 percent)
Dining Certificates (19 percent)
Travel Awards (1 percent)

To learn more about how Customer Service Week can help you recognize, reward, and motivate frontline staff, visit http://www.CSWeek.com.

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About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com