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Customer Service Compensation is Still Subject to Budget-Related Belt-Tightening

Survey participants report on salaries, incentives, incentives, and recognition for entry-level customer service reps through managers.

(Boonton, NJ, September 10, 2012) — Budgets are still tight, base salaries have increased only slightly, bonus and incentive payments are smaller, and the use of some non-cash awards has also declined. That's the negative news from the Customer Service Newsletter's "Salary and Incentives Survey."

There are a few bright spots, however. When asked how salaries for customer service reps have changed over the last three years, 75 percent of the companies participating reported increases and none of the participants reported decreases.

Here is the breakdown:

0% Decreased
25% Remained essentially the same
59% Increased slightly
11% Increased moderately
5% Increased dramatically

Full results of the Salary and Incentives Survey appear in the September issue of Customer Service Newsletter.


About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com


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