Low-cost or no-cost ways to recognize employees
The awareness and involvement of managers plays a big part in motivating employees and in creating a successful culture of recognition for their organizations. But managers must be alert to the ways in which some recognition programs can demotivate employees.
(Boonton, NJ, September 27, 2013) — One way to boost teamwork, performance, and morale in the customer service center is to use some kind of reward or recognition program. But most service organizations dont have huge budgets or a lot of time for these efforts.
Fortunately, there are a lot of simple, low-cost or no-cost ways to recognize employees in ways that they appreciate, without breaking the bank or draining your time.
One of the first steps, however, is understanding that, as a manager, you are not simply creating a recognition or reward program, you are creating a culture of recognition — with a focus on your people, says David W. Olson, president and co-founder of RecognitionPRO, in the September issue of Customer Service Newsletter.
In the newsletter, Olson discusses several successful recognition program and also cautions about some ways in which recognition programs can demotivate employees. These include:
- Unnecessary rules. Too many rules will only get in the way of a successful program.
- Unfairness. Keep fairness in mind when developing the rules for qualifying for rewards/recognition.
- Management invisibility. Managers need to stay visible and be sincerely involved in their recognition programs.
- Rewarding poor performers. Recognition needs to be earned, and managers need to make sure that recognition goals are upheld and that rewards or recognition aren’t provided to those who dont deserve it.
Details on successful low-cost or no-cost recognition programs appear in the September issue of Customer Service Newsletter.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.