Press Releases

New Guide Helps Customer Service Reps Reduce Stress and Relieve the Effects of Repetitive Motion: Timeless Yoga Techniques Updated for the Modern Office

(Boonton, NJ, October 25, 2005) — Each day frontline reps interact with customers, coworkers and supervisors. Each of these interactions is a potential source of stress. And when that stress mounts it can cause long-term damage to their health and well-being, and have a negative impact on the productivity of the customer contact center.

Managers may not be able to eliminate these stressful interactions, but now they can give their reps an important tool for relieving stress when and where it happens.

Yoga instructor and author Michaeline Kiss has created Yoga at Your Desk: A Guide to Reducing Stress written especially for customer service reps. In it she presents 23 exercises that can be done in just one to two minutes each either sitting at a desk or standing.

The exercises are divided into four sections:

Refreshers. These simple movements take a minute or less each and improve circulation and release tension in the shoulders, neck, jaw, eyes, wrists and hands. These techniques can be used throughout the day — especially during long periods working with a keyboard and monitor.

Breathing. One of the core yoga techniques, the breathing exercises will show you how to use your own calming breath to reduce stress.

Shoulders, Neck and Low Back. These exercises release tension in the problem areas of the shoulders, neck and low back. They can be done seated or standing in less than two minutes each.

Concentrations. These simple exercises help reps take their attention away from stressful situations and provide a quick, on-the-spot break from the workplace.

By using these exercises frontline reps will learn to:

• Feel more in control as they talk to customers,
• Release the muscles and ease the tension in their shoulders, neck, and lower back,
• Ease the effects of repetitive motion tasks, and
• Increase their focus and attention.

Additional information on Yoga at Your Desk: A Guide to Reducing Stress is available online at http://www.CustomerServiceGroup.com/training_guides.php or by phoning the Customer Service Group at 1-800-232-4317.

About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality, and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com