Press Release

Are Your Service Reps Ready to Supervise?

Customer Service Newsletter offers a 10 point checklist of characteristics to look for before assigning a frontline rep to a supervisory position.

(Boonton, NJ, Nov 20, 2009) — Not everyone is cut out to be a leader. To avoid costly and demoralizing mistakes, choose your customer service leads and supervisors carefully.

The November issue of Customer Service Newsletter includes a 10 point checklist of characteristics to look for before assigning a frontline rep to a supervisory position.

Make sure that he or she:

• Values teammates as much as the team's production goals.
• Is honest in his or her relations with team members and others.
• Respects coworkers as unique individuals.
• Is sensitive to the needs and feelings of fellow team members.
• Encourages participation and input from all team members when planning goals.
• Inspires the team to reach goals and keep productivity high.
• Promotes teamwork by sharing the work as well as by supporting team members with special skills and knowledge.
• Offers continuous feedback to team members - both positive and constructive.
• Develops an understanding of team members' needs, concerns, and ambitions.
• Evaluates his or her own leadership performance honestly and regularly.

###

About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com