Use the "Six-most" system
An easy to use exercise will keep everyone on the service team focused on the most pressing tasks.
(Boonton, NJ, November 25, 2015) Every time-management expert has their own approach to getting through the daily round of tasks. But author Scott Ford has the simplest. That makes it one of the most likely to be used in the busy customer service environment.
In the November issue of The Customer Communicator newsletter, he explains what he calls the "Six-most" system.
"At the end of each day, list the six most important things you need to accomplish tomorrow, in order of importance," Ford says.
"Doing this the night before allows your subconscious to work on it in advance."
Then, the next day, work your way through the list in order, but don’t move on to number two until you’ve completed number one. "You may not get through all six items every day," he says, "but you will be surprised by how much more you accomplish overall."
And he adds: you will also find that, by staying focused on your list, it will be a lot easier to avoid distractions.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.