Press Release

Are You Making These Recognition Mistakes?

Customer Service Newsletter identifies five recognition mistakes that when addressed will boost morale, improve employee satisfaction and reduce turnover.

(Boonton, NJ, Dec 3, 2009) — In the December issue of Customer Service Newsletter, author John Schaefer, says that there are five recognition mistakes that when addressed will boost morale, improve employee satisfaction and reduce turnover.

The number one mistake, says Schaefer, is not being believable.

All managers claim to value their people; but are their reps getting the message? Recognition programs, incentives, bonuses, at-a-boys are common in most companies, but often they can be seen as manipulative.

Why? "There's a fine line between the perception of true appreciation and the feeling that a manager is just 'throwing you a bone,'" says Schaefer.

"Unfortunately, with staffing down, workloads up, and everyone busier than ever, it's easy for a manager's recognition efforts to be perceived as just going through the motions and not coming from the heart," he says. "But when managers' interactions are seen as genuine, with the employee in mind, their efforts will be more successful."

Not everyone is cut out to be a leader. To avoid costly and demoralizing mistakes, choose your customer service leads and supervisors carefully.

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About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com