Press Release

Award-Winning Customer Service Rep Says Never Take the Customer for Granted

The Customer Service Group's Frontline Spotlight Award honors customer service rep for training, quality assurance, and problem resolution work.

(Boonton, NJ, Dec 9, 2009) — Brenda Sigler of the Mobile Area Water and Sewer System might work for a public utility, but she doesn't want customers to feel that they are being treated less than professionally because it's the only game in town.

It was this attitude coupled with solid examples of excellence in training and quality assurance that led Customer Service Manager Eloise Hamilton to nominate Sigler for recognition in the Customer Service Group's Frontline Spotlight Award.

We are delighted to honor Brenda, says Editor Bill Keenan of the Customer Service Group, a publisher of training and motivational materials for service providers. Brenda embodies the service attitude that makes good companies great.

To nominate a frontline service representative for recognition, visit the Customer Service Group website at http://www.customerservicegroup.com/spotlightaward.php.

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About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.

Website: http://www.CustomerServiceGroup.com