Create a Motivation Bank
This simple tool reminds frontline service professionals of the importance of their work.
(Boonton, NJ, December 10, 2015) During the busy holiday season, things can become even more hectic for service professionals — and, it may be hard to remain cheerful and motivated throughout a long day.
This is when your frontline staff should make a withdrawal from the Motivation Bank.
As this month’s issue of The Customer Communicator explains, the Motivation Bank is a place to save positive messages from customers and coworkers.
When the job gets stressful, reps can go to the bank to read or hear, "Thanks for your help," "Congratulations on doing a great job," or "I couldn’t have finished that project without your help."
It’s a simple, but very powerful way to manage stress and focus on the importance of the service job.
If the people on your team don’t have a Motivation Bank, it’s time to open a branch.
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.