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Press Releases

Add On-the-spot Recognition To Your Motivational Tool Kit
March 31, 2009

Quality assurance program contributes to 93% customer retention
February 5, 2009

With the economy stalled — what can service managers expect in 2009?
December 29, 2008

Reps Mark Customer Service Week with a Smile
August 12, 2008

A Special Celebration for Service Departments
June 30, 2008

Official Customer Service Week 2008 Theme Announced
May 23, 2008

Looking Ahead: Employee issues will dominate the attention of customer service managers in 2008
January 4, 2008

New Guide Helps Front Line Customer Service Reps Write Better Email
December 13, 2006

New Guide Helps Front Line Reps Handle Difficult Customers
October 25, 2006

Looking Ahead: Rising Customer Expectations, Technology and Employee Retention Will Shape the Year Ahead for the Customer Contact Industry
January 3, 2006

Customer Service Newsletter Releases 2005 Salary and Benchmarking Report
October 27, 2005

New Guide Helps Customer Service Reps Reduce Stress and Relieve the Effects of Repetitive Motion: Timeless Yoga Techniques Updated for the Modern Office
October 25, 2005