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Press Releases

Looking Ahead: Employee issues will dominate the attention of customer service managers in 2008
January 4, 2008

Official Customer Service Week 2007 Theme Announced
May 25, 2007

New Guide Helps Front Line Customer Service Reps Write Better Email
December 13, 2006

New Guide Helps Front Line Reps Handle Difficult Customers
October 25, 2006

More Companies Celebrate Customer Service Week
August 25, 2006

Looking Ahead: Rising Customer Expectations, Technology and Employee Retention Will Shape the Year Ahead for the Customer Contact Industry
January 3, 2006

Customer Service Newsletter Releases 2005 Salary and Benchmarking Report
October 27, 2005

New Guide Helps Customer Service Reps Reduce Stress and Relieve the Effects of Repetitive Motion: Timeless Yoga Techniques Updated for the Modern Office
October 25, 2005

Top Incentive Programs for Customer Contact Professionals Include Customer Service Week
August 18, 2005