> Home > Frontline Training > Training DVDs

Professional Email Etiquette

Professional Email Etiquette

26-minute DVD. $159

View Samples

Popcorn Bags

Streaming License


Quick, courteous communication via email can boost productivity and enhance customer relationships, while bad emails can frustrate and antagonize customers, coworkers and others.

Now you can help your staff avoid embarrassing errors and make a positive impression with every email they send. This new video reviews all of the fundamental skills needed to create a positive and professional image with email. In a fast-paced format, the narrator shows viewers how to:

  • Format text for clarity
  • Write a meaningful subject line
  • Censor yourself to avoid embarrassment
  • Proofread and spell check
  • Write a professional salutation
  • Send attachments
  • Deliver bad news
  • Create a professional signature
  • Flag a message as “high priority”

Professional Email Etiquette provides a perfect refresher for experienced frontline reps and a strong grounding in the basics for new staff members.

Never write anything you wouldn’t say publicly.

Be professional. Proof read before you send.

Informal closings are not suitable for business emails.

Your Guarantee of Satisfaction

Professional Email Etiquette is guaranteed. We want you to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return it within 30 days for a full refund.


Frontline Training | Rewards & Recognition | Management Excellence | Contact Us

© 2017 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CustomerServiceGroup.com
Email: info@CustomerServiceGroup.com
Terms of UsePrivacy Policy