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Order and Payment Details

Email: Customer Care
Phone: Call us Monday through Friday, 9 a.m. to 5 p.m. (EST).

From North America, dial toll free 1-800-232-4317.
From outside of North America, dial
+1 973 265 2300.

Fax: 1-973-402-6056
Mail: Customer Service Group
36 Midvale Road, Suite 2E
Mountain Lakes, NJ 07046


Shipping and Handling

Shipping and handling charges

Delivery time

How to Order

Methods of payment

Purchase order instructions

Print a W-9 form

Federal Tax ID Number

Sales tax information

Account Inquiries & Requests

Ask a general question about your account

Change the contact details on your account


Shipping and Handling Charges

Shipping and handling

Type of Publication

United States

Canada, Alaska, Hawaii, and Puerto Rico








First Book




Each Additional Book




Delivery Time

Your order will be processed within 48 hours of receipt. Newsletters ship via postal mail for delivery in seven to 10 business days. Books ship via a range of services for delivery in five to seven days. If you require faster delivery please contact customer care for details on express shipping. Phone 1-973-265-2300 or email Customer Care.

Methods of Payment

We accept the following forms of payment:

Master Card
American Express
Check (see below)
Wire Transfer (see below)

Paying Via Check

Please make checks payable to Customer Service Group.

All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.

Paying Via Wire Transfer

Please call us at (973) 265-2300 for details.

Purchase Order Instructions

Please send your completed purchase order to us via one of the following methods:

Fax: 1-973-402-6056
Email: info@CustomerServiceGroup.com
Postal Mail: Customer Service Group
23 Midvale Road, Suite 2E
Mountain Lakes, NJ 07046

Sales Tax

Sales tax will be added to all orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to Customer Service at 1-973-402-6056.

Federal Tax ID Number

Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.


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© 2018 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CustomerServiceGroup.com
Email: info@CustomerServiceGroup.com
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