Being the Eyes and Ears of the Company
Each year in the January issue of Customer Communicator newsletter, Editor Bill Keenan speaks with a wide range of experts. They share their insights into the coming changes in customer service and the role of the customer service professional.
This issue is eagerly awaited by frontline reps and management alike.
This year, they focused on the ongoing move toward more technology in the service center. But they reminded readers that this must be accompanied by the interpersonal skills that make each customer feel valued.
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