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Thank You Kit Guide SampleThank-You Kit

Using spot recognition

On-the-spot recognition programs are not a new idea. What is new is their increasing use in the customer contact center as an immediate, low cost, high impact way to recognize and reward employees for a job well done.

On-the-spot, or simply spot, recognition works for a number of reasons. First, immediate recognition of positive behaviors is one of the most powerful ways to reinforce those behaviors and to ensure that they will be repeated. In other words, to turn exceptional practices into standard practices.

Spot recognition creates an environment in which employees know their work and contributions are recognized and valued. And that creates a positive environment that fosters improved performance and employee loyalty.

And finally, spot recognition reinforces departmental and corporate standards and values and helps all employees incorporate these into their daily behaviors, not simply the person being recognized.

For a spot recognition program to be successful, it should provide:

  • timely recognition
  • public recognition
  • motivation for all team members
  • clear and easy-to-understand criteria for recognition
  • meaningful, low-cost awards.

In the following pages we’ll cover each of these points and show you how to incorporate the materials in your “Thank You Kit” into your program for maximum success.


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