With Customer Communicator you can be sure your staff has the skills, motivation, and positive attitude needed to serve every customer with poise and professionalism.
Heres how it works:
Every month, each of your reps receives their own copy of
Customer Communicator. Each issue includes information they can use right away to improve their phone skills, handle difficult customers, listen effectively, handle stress, manage their time, and more.
Best of all, your staff can read Customer Communicator right at their own desks, at convenient times, and at their own pace.
Youll also receive your managers copy of SkillSharpener. Its packed with hands-on training materials, which you can use to reinforce the monthly training in Customer Communicator.
Youll find ideas for group discussions, team activities, role-plays, and more, all of which will help you bring new life and enthusiasm to your team meetings and
In each issue of Customer Communicator your frontline staff will find links to additional resources at the Customer Service Group website — from articles to checklists to print and use forms, it’s a valuable addition to this training and motivation service.
With your subscription, you’ll receive our exclusive Thank You Kit. It includes everything you need to recognize, reward and motivate on the spot with thank you cards and certificates.
Your kit includes a recognition guide, 25 high-quality thank you cards, 25 blank certificates, and a recognition log.
The Thank You Kit is sold separately for $69.95 but it is yours free with your subscription to Customer Communicator.
If you are ever dissatisfied, just let us know. We will promptly refund the full subscription price. The newsletters you have received are yours to keep.