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Customer Communicator

With Customer Communicator you can be sure your staff has the skills, motivation, and positive attitude needed to serve every customer with poise and professionalism.

Here’s how it works:

Every month, each of your reps receives their own copy of
Customer Communicator. Each issue includes information they can use right away to improve their phone skills, handle difficult customers, listen effectively, handle stress, manage their time, and more.

Best of all, your staff can read Customer Communicator right at their own desks, at convenient times, and at their own pace.

You’ll also receive your manager’s copy of SkillSharpener. It’s packed with hands-on training materials, which you can use to reinforce the monthly training in Customer Communicator.

You’ll find ideas for group discussions, team activities, role-plays, and more, all of which will help you bring new life and enthusiasm to your team meetings and
daily routines.

Customer Service Answer Guide

Web Extras

In each issue of Customer Communicator your frontline staff will find links to additional resources at the Customer Service Group website — from articles to checklists to print and use forms, it’s a valuable addition to this training and motivation service.

Welcome Gift

With your subscription, you’ll receive our exclusive Thank You Kit. It includes everything you need to recognize, reward and motivate on the spot with thank you cards and certificates.

Your kit includes a recognition guide, 25 high-quality thank you cards, 25 blank certificates, and a recognition log.

The Thank You Kit is sold separately for $69.95 but it is yours free with your subscription to Customer Communicator.

Risk-Free Guarantee

If you are ever dissatisfied, just let us know. We will promptly refund the full subscription price. The newsletters you have received are yours to keep.

 

Frontline Training | Rewards & Recognition | Management Excellence | Contact Us

© 2016 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CustomerServiceGroup.com
Email: info@CustomerServiceGroup.com
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The Customer Communicator