Time Management for Stress Reduction and Productivity
To help you get the most from your training materials, youll receive a copy of the Leaders Guide. It will show you how to introduce the materials to your staff in a positive and motivating way. How to reinforce important points in the booklet. Plus techniques to keep the message fresh long after the booklets have been distributed.
Best of all, you dont have to be a professional trainer to use the program because the Leaders Guide includes discussion topics, activities, trainers tips, and more.
Read the sample below to see how much useful information is packed into a brief section of this guide.
Activity 2: Eliminating low-value activities
The guide focuses on eliminating low-value or no-value activities. For this activity, ask each rep to keep a Time Management Log for several days before you meet (see Step 2 in the guide). Each rep should come to the meeting with a list of two or three work-related activities that they consider low-value or no-value.
Note: Be sure that reps understand that you are not asking them to share their entire Time Management Log. Completing the log is an individual activity and can only be done accurately if it is done honestly and privately.
Go around the room and ask each person to share his or her list. Note these tasks on a white board. Patterns should begin to emerge and your team can reach consensus on the most time-consuming of the low-value activities.
Now its time to brainstorm. Open the floor to creative ideas and suggestions for eliminating each low-value item from the work day. For example, in one company reps were asked to collect fax numbers for each customer who called with a particular type of issue. However, the company had stopped sending faxes two years earlier. The solution was to eliminate this field on the customer data screen.
At another company, reps felt they were spending too much time explaining a particular policy to callers. To address this issue, the policy was covered at the company website. This cut the number of questions by over 60 percent.
The flip side of this activity is taking the time to explain the value of certain work. At a large industrial manufacturer, the service team rated sending out product literature as a low-value and low-priority activity that was often at the bottom of the to-do list. The manager explained that by doing this work, the service department relieved its sales team of up to 12 hours of administrative time per month so that they could schedule an additional two sales calls per week, which enhanced company growth. This simple exercise can help eliminate time-wasting activities, clarify priorities, enhance teamwork, and energize staff.