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Conflicts in the Workplace:
Sources & Solutions

Conflicts in the Workplace: Sources & Solutions

17-minute DVD. $189


50-page study guide.
Sold in packs of 10. $60 per pack.


DVD Samples

Study Guide Samples

Popcorn Bags

Streaming License

There will always be conflict in the workplace. But now you can give your staff the skills they need to reduce conflicts and to resolve them when they do crop up.

This brand new video discusses the common sources of workplace conflict and presents eight specific techniques for resolution. These are the skills that will help your staff put aside differences, control emotions, and move forward.

The solutions covered include:

  • Putting yourself in the other person’s shoes
  • Practicing active listening
  • Finding something to
    agree on
  • Setting limits
  • Using “I” versus “You” language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem and not the person.

Study Guide

Conflicts in the Workplace comes with one copy of the Study Guide. This 49-page booklet reviews all of the key points covered in the DVD and directs reps in relating the video to their own work experience. It also includes a pre-test and a post-test to help participants evaluate their strengths and weaknesses in conflict resolution.

To learn more about the Study Guide, you may read the sample section, Use “I” versus “You” language. You’ll see just how useful the study guide is for your team.

Learn to keep disagreements constructive and to resolve conflicts in a positive way.

Control your emotions, appeal to mutual self-interests, and try to move forward.

Put yourself in the other person’s shoes. Let them know they have been heard.

Your Guarantee of Satisfaction

Conflicts in the Workplace is guaranteed. We want you to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return it within 30 days for a full refund.


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