Contributing to a Positive Workplace
In Contributing to a Positive Workplace, a team of customer service and relationship experts present 15 simple rules to make the work experience more positive.
Read the sample below to see how much useful information is packed into a brief section of this guide.
Do you look forward to seeing your coworkers each day, or do you dread going to work? Do you get along with almost everyone in your department, or are there certain people you avoid? Is the atmosphere in your workplace relatively relaxed, or do you sense a simmering, low-grade tension?
Hopefully, you are nodding yes to the first part of those questions and you are working in an environment that you enjoy. But even in the most pleasant work environment there can be difficult times, especially when you are dealing with a fast-paced service environment where metrics are being measured carefully, calls are being monitored, management has high expectations, and customers may be irritable, demanding, and angry.
Fortunately, everyone has it within his or her power to contribute to creating a more positive work environment. After all, you dont have to be a manager, department director, or anyones boss to be a good leader. And everyone can lead by example when it comes to maintaining a positive work environment.
Best of all, the same tools and skills you use when dealing with customers can be used just as effectively when dealing with coworkers to create a more respectful and supportive work environment. And that, by extension, contributes to creating a more positive experience for customers.
In this booklet, well explore 15 steps that you can take individually or as part of a workgroup to create a more positive environment. You may be surprised to find that we havent included a lot of the typical advice and guidance on how to get along. Instead, youll find advice from a range of industry experts on how to look within and better understand your own emotions, motivations, and behaviors and how they contribute to creating a harmonious culture. When you practice these behaviors, theres no need to be reminded to say Thank You and Please. It is just part of a respectful work environment where everyone gets along.