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The Healthcare Professional’s

Guide to Stress Management:
A 10-Step Campaign

Guide to Stress Management

Each pack includes 10 booklets and one leader’s guide. $54.95

Table of Contents

Booklet Sample

Leader’s Guide

General Edition


It’s a fact of life: No job is without at least some stress. And healthcare professionals have their fair share each day as they manage relationships with patients, coworkers, doctors, and other members of the healthcare team.

Now you can ensure that your team doesn’t suffer from undue stress and job burnout, or take their annoyance and frustration out on patients.

This hands-on guide includes a worksheet to help your staff identify the things that cause them the most stress in their lives. Strategies for accepting the stressors they can’t change and for creating a personal “action plan” to change those things that they can. The guide also includes time management strategies, stress reduction exercises, techniques for creating “worry time,” and more.

To learn more about the Guide to Stress Management, you may read the sample section, Step 6: Manage your time. You’ll see just how much useful, skill-building information is packed into this practical guide.

The Guide to Stress Management is provided in packages of 10. You’ll have a copy for everyone on staff, from receptionists and billing specialists to clinical staff. You’ll also receive your manager’s copy of the Leader’s Guide.

Leader’s Guide

Your Leader’s Guide will show you how to conduct training sessions on the material in the booklets. You’ll receive sample dialog, activities, and tips to engage everyone on your team.

To learn more, read the sample section.

Table of Contents

  1. Identify your main stressors

  2. Learn to manage what you cannot change
  3. Write an action plan for the stressors you can change
  4. Define your organization’s expectations
  5. No whining
  6. Manage your time
  7. Clear the clutter
  8. Address the physical causes of stress
  9. Beat stress with breathing and relaxation techniques
  10. Use humor to lighten your day

    Worksheet: Personal stress level chart

    Worksheet: Personal stressors

Your Guarantee of Satisfaction

Guide to Stress Management is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your materials within 30 days for a full refund.

About the Publisher

The Customer Service Group provides ready-to-use tools for customer service training and frontline motivation including a monthly newsletter, training guides, DVDs, and Customer Service Week celebration materials.


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